Refund Policy
Last updated 4 September 2026.
Cancel at any time. Your access runs to the end of the month you have already paid for, and we do not refund part-months or unused time.
This policy is stated plainly because a subscription is monthly and cheap to leave: the most you can be committed to at any moment is the month you are in.
1. Cancelling
You can cancel from the customer portal linked on every receipt, or by writing to [email protected]. Cancelling stops the next renewal. It does not end your current month: you keep full access until the period you have paid for expires, and you are not charged again.
There is no cancellation fee, no notice period and no minimum term. We do not ask why, and there is no retention flow designed to make leaving difficult.
2. Refunds
We do not issue refunds for a month that has already begun, and we do not refund unused time when you cancel mid-month. Because billing is monthly, cancelling is the remedy: it takes effect at the next renewal and nothing further is charged.
3. Where we will refund
Section 2 is the general rule. We will refund in these cases:
- A duplicate or mistaken charge — for example, being billed twice for the same month, or a renewal taken after you cancelled.
- A charge you did not authorise.
- A sustained failure of the Service that we did not resolve, where you were unable to use what you paid for.
Write to [email protected] and we will deal with it. We would rather refund a charge that should not have been made than argue about it.
4. Your statutory rights
Nothing in this policy removes rights you have under consumer law. If the law where you live gives you a right to cancel a purchase within a set period and receive your money back — such as the fourteen-day right of withdrawal available to consumers in the United Kingdom and the European Union — that right applies regardless of what this page says, and we will honour it.
5. How a refund is made
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders, handles all billing enquiries and processes returns. A refund is returned to the payment method it was taken from, and how long it takes to appear depends on your bank or card issuer rather than on us. Any tax charged is refunded with it.
6. Contact
[email protected]. Please include the email address on the subscription and the date of the charge.